Privacy Policy

Megability is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988. This Privacy Policy explains how We collect, use, disclose, and protect your information. This Privacy Policy applies to all Personal Information collected by Megability (ABN 37612803655) (We, Us or Our).

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal and Sensitive information?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information We collect includes names, addresses, email addresses and phone numbers. Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Why do We collect Personal and Sensitive information?

We collect your Personal and Sensitive Information for the primary purpose of providing safe and effective Occupational Therapy and OT based gymnastics services to you, to ensure compliance with legal and regulatory requirements and to communicate with you regarding sessions, updates and services. When We collect personal and sensitive information We will, wherever possible, explain to you why We are collecting the information and how We plan to use it. We may also use your personal information to send you details of other services or resources that may be of interest to you. At any time, if you no longer wish to receive this additional information you can simply ‘Unsubscribe’.

Sensitive Information will be used by Us only:

(i) for the primary purpose for which it was obtained;
(ii) for a secondary purpose that is directly related to the primary purpose; and
(iii) with your consent or where required or authorised by law.

We may also collect credit card and banking information and take care to ensure this information is not shared outside Our business other than for processing your payment or paying your accounts. We will only use this information We collect for the purposes We state.

How do We collect personal information?

We primarily collect Personal Information from you, such as through information provided to Us verbally during meetings or consultations, by telephone correspondence, email, via Our website www.megability.com.au, by filling out forms or through reports that have been provided to Us. We may also collect personal information from third parties such as healthcare providers or educational professionals. In cases like this, We endeavour to take steps to make you aware of the information that was provided by a third party.

When you submit a message through our website’s Contact Us form (provided by Wix), we collect the personal information you choose to provide — such as your name, email address, and any message content — so we can respond to your inquiry.

This information is:

Collected directly from you with your consent;
Used only for the purpose of responding to your request or inquiry;
Not shared with third parties unless required by law or with your explicit permission.

Our website is hosted on the Wix.com platform, which stores your data on secure servers located in various international jurisdictions (including the U.S., EU, and Israel).

We may also collect cookies from your computer which enable Us to analyse website usage, improve our websites functionality and customise and also to help customise your Website experience. We may also use web beacons to enhance your experience on Our website. Cookies are small data files stored on your device, and web beacons are tiny graphics with a unique identifier. These technologies help Us analyse trends, administer the site, track users’ movements, and gather demographic information. You may be able to control the use of cookies at the individual browser level. As a general rule, however, it is not possible to identify you personally from Our use of cookies.

What happens if you don’t provide personal and sensitive information?

For us to provide safe and effective Occupational Therapy or OT-based gymnastics services, we need to know your personal and sensitive information. Therefore, if you do not provide such information, we cannot deliver these services.

How do We store your personal information?

Client information is generally kept electronically in an individual client record on a password protected, cloud-based system. We use Cliniko practice management software and Google workspace (including Google Drive) to manage our business and store information. Your data may also be stored by third parties, via cloud services or other technology, with whom We have contracted, to support Our business operations (e.g., Mailchimp, MYOB).

If paper-based records are provided to us, where possible, We will convert these to electronic files and save them on Our electronic system and the paper record will be destroyed. In some instances where this is not possible paper records are securely stored. All client information is destroyed according to legislative requirements.

Third party Links

Our website, emails or communications may contain links to third-party websites. These websites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. However, we seek to protect the integrity of our site and welcome any feedback about these sites.

Who will see or have access to your Personal information?

The personal information you supply to Megability is collected for use in connection with conducting our business and your information will generally only be seen or used by persons working in or for Megability on a need-to-know basis. These people will include our own and our contracted staff. Other than for Our own business purposes and the exceptions listed below, Megability will not disclose your information to third parties outside of Megability, other than for a purpose made known to you and to which you have consented, or reasons specified below.

We may share your information in the following cases:

Legal or exceptional cases: We may share your information when disclosure may be required by law, court order or to investigate fraud or unlawful activity or is necessary to protect the rights or property of the company, or any member of the public, or to lessen a serious threat to a person's health or safety,
Third party services: We may employ other companies, agents, contractors or third-party service providers to assist us in providing our services or insurance, operating our website and conducting our business, including (but not limited to) Gymnastics NSW, Gymnastics Australia and associated insurers, Wix website platform, administrative, postal, telecommunications, accounting, bookkeeping (MYOB), auditing, legal services, computer, database storage, consulting, communications (MailChimp) or other services. These third parties may have access to personal information that is needed to perform their specific function.
Health and Medical Professionals: We work closely with health and medical professionals. With your consent, we may share relevant health information with other healthcare providers involved in your care.
Third parties specifically requested by you: At your request, we may share your information with a third party specifically requested and specified by you, for example, case managers.

Some of our information could be stored in servers, cloud services, or other types of networked or electronic storage that could possibly be located overseas.

Your Rights

You have the right to:

Access the personal information we hold about you and to update and/or correct it, subject to certain exceptions
Withdraw your consent for us to use your personal information
Request the deletion of your personal information, subject to legal and record-keeping requirements

Some of these requests may lead to you no longer being able to access our services. To exercise any of these rights, please contact us using the information provided below. If you have a complaint concerning the manner in which We maintain the privacy of your Personal Information, please contact Us on the contact details set out at the bottom of this privacy policy.

All complaints will be considered by Our privacy officer and We may seek further information from you to clarify your concerns. If We agree that your complaint is well-founded, We will, in consultation with you, take appropriate steps to rectify the problem.

If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

Access to your personal information

You have the right to access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. If at any time you want to know what personal information we hold about you, you can contact us via the contact details provided at the bottom of this privacy policy. Megability will not charge any fee for your access request but there may be some cost to you in providing this information if your request is complex or requires detailed searching of our records. To protect your personal information, we will require identification from you before releasing such information.

Maintaining the Quality of your Personal Information

It is important to Us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information We have is not up to date or is inaccurate, please advise Us as soon as practicable so We can update Our records and ensure We can continue to provide quality services to you. If we do not agree to change your personal information in accordance with your request, we will permit you to make a statement of the requested changes and we will enclose this with your file.

Policy Updates

This Policy may change from time to time and is available on Our website. You are advised to review this Privacy Policy periodically for any changes.

If you have any queries or complaints about Our Privacy Policy please contact Us at:

Megability

Email: Hello@megability.com.au

Phone: 0404447876

We are committed to resolving any complaints promptly and in accordance with the Privacy Act 1988 and the Australian Privacy Principles.